Why Smart On Hold is great for Creative Businesses

24 Jan

On-hold messaging is a service used by businesses and organizations of all sizes to deliver information to their callers waiting on hold or while they are being transferred, says Wikipedia, and Smart On Hold is just that service. Started in the year 2003 in Australia, smart on hold has been in the industry to ensure growth of businesses. It works by keeping the customers on hold as you attend to them. After the client has given an order, you may decide to put them on hold as you attend to their requests. Keeping them on hold can also be used as an advantage. You may offer useful information to your clients while on hold about your company and the activities you engage in. Messages on hold is a great way of advertising your firm to your clients in a short period of time as you would have otherwise used. Depending on your preference or your line of work, you may also opt for music on hold to entertain your customers with music. Good music or messages on hold may also go a long way in brightening up your client’s day. Smart on hold clients are also able to get refunds if they do not like the services they have been offered. Refunds however are done after a trial of 180 days.

smart on hold logo
Why use smart on hold in your business?
Man using a headset at a computer
Since it was established in 2003, smart on hold has had many clients who have applied for their services. Smart on hold services can be employed in any type of firm irrespective of its size. Using messages on hold for instance could prove to be very helpful to the growth of your firm. This is because you are able to advertise your firm and the activities you are involved in. Your clients are able to know more about your firm and even some other information that they did not know about your firm as well. Messages on hold is also very helpful in getting customers’ feedback. Engaging your customers and asking for their suggestions and their thoughts on your firm will help in better delivery of services. Increased efficiency in delivering of services to customers will increase customer satisfaction and therefore the number of sales will increase. The use of messages on hold will also help to reduce the advertisement cost like setting up billboards and use of social media platforms.
customer on hold
With smart on hold, you do not have to worry about losses in case you do not like the services offered. After payment, the trials go on for the next 180 days for you to evaluate the quality of service offered. If you are dissatisfied, you are free to claim your guaranteed refunds. Conclusion Smart on hold is a revolutionary means of growth and expansion of businesses. Messages on hold and even music on hold to entertain and inform your customers as you attend to their requests has helped to reduce the number of hang ups by clients. Customer engagement in the running of the business by use of messages on hold has also helped to increase customer satisfaction in the services provided hence increasing the number of sales in businesses. This leads to growth and expansion of businesses. The messages can also have specified dates for special events like public holidays to make clients feel appreciated and special.
For more information on this subject you can visit the communications council or the department of communications.